Terms of Service
These Terms of Service (hereinafter referred to as “these Terms”) set forth the conditions for the provision of the Service and the rights and obligations between the Company and Registered Users. Before using the Service, you must read these Terms in their entirety and agree to them.Article 1 (Application)
- These Terms are intended to define the conditions for the provision of the Service and the rights and obligations between the Company and Registered Users regarding the use of the Service, and shall apply to all relationships between Registered Users and the Company concerning the use of the Service.
- Rules regarding the use of the Service posted by the Company on the Company Website shall constitute a part of these Terms.
- In the event of any discrepancy between the provisions of these Terms and any descriptions of the Service outside of these Terms, including the rules referred to in the preceding paragraph, the provisions of these Terms shall prevail.
Article 2 (Definitions)
The following terms used in these Terms shall have the meanings set forth below.- “Service Agreement” means the agreement for the use of the Service concluded between the Company and the Registered User with these Terms as the contractual conditions.
- “Intellectual Property Rights” means copyrights, patent rights, utility model rights, design rights, trademark rights, and other intellectual property rights (including the rights to acquire such rights or to file applications for registration thereof).
- “User-Generated Content and Data” means content generated or otherwise transmitted by Registered Users through the use of the Service (including but not limited to text, images, videos, and other data).
- “Company” means Deskrex, Inc., which provides the Service.
- “Company Website” means the website operated by the Company with the domain “deskrex.ai” (including any successor website if the domain or content of the Company’s website is changed for any reason).
- “Registered User” means an individual or corporation that has been registered as a user of the Service pursuant to Article 4 (Registration). Registered Users include users who use the Service within the free tier (hereinafter referred to as “Free Users”) and paid users (hereinafter referred to as “Paid Users”), and the available content and features may differ depending on the type of user (hereinafter, Free Users and Paid Users are collectively referred to as “Registered Users”).
- “Service Credits” means units of rights consumed each time the Service is used. There are subscription Service Credits that are granted through a subscription and expire after a certain period, and additional Service Credits that can be purchased only by subscription users and have no expiration date.
- “Service” means the service named Deskrex provided by the Company (including any successor service if the name or content of the service is changed for any reason).
Article 3 (Required Environment)
Use of this site or use of third-party services, content, and resources through the Service requires an internet connection. All communication charges shall be borne by the user.Article 4 (Registration)
- The Service may only be used by persons who comply with these Terms and applicable laws and regulations. Minors are deemed to have represented and warranted that they have obtained permission from their guardian (legal representative) to use the Service.
- A person wishing to use the Service (hereinafter referred to as “Registration Applicant”) may apply to the Company for registration as a user of the Service by agreeing to comply with these Terms and providing certain information specified by the Company (hereinafter referred to as “Registration Information”) in the manner specified by the Company.
- The Company shall determine, in accordance with its own criteria, whether to approve the registration of a Registration Applicant who has applied for registration pursuant to Paragraph 1, and shall notify the Registration Applicant if the Company approves the registration. The registration of the Registration Applicant as a Registered User shall be deemed complete when the Company makes such notification.
- Upon completion of the registration as described in the preceding paragraph, a Service Agreement shall be established between the Registered User and the Company, and the Registered User shall be able to use the Service in accordance with these Terms.
- The Company may refuse registration or re-registration if the Registration Applicant falls under any of the following categories, and the Company shall have no obligation to disclose the reasons therefor:
- If any or all of the Registration Information provided to the Company is false, erroneous, or incomplete
- If deemed to have created multiple personal accounts
- If the applicant is a minor, adult ward, person under curatorship, or person under assistance, and has not obtained the consent of their legal representative, guardian, curator, or assistant
- If the Company determines that the applicant is, or is associated with, anti-social forces (meaning organized crime groups, members thereof, right-wing organizations, anti-social forces, or similar entities), or is cooperating with or involved in the maintenance, operation, or management of anti-social forces through funding or other means
- If the Company determines that the applicant has previously violated a contract with the Company or is related to such a person
- If the applicant has previously been subject to the measures set forth in Article 13
- If the Company otherwise determines that registration is not appropriate
Article 5 (Changes to Registration Information)
- In the event of any changes to Registration Information, the Registered User shall promptly notify the Company of such changes in the manner specified by the Company.
- If any notice from the Company fails to reach the Registered User due to the Registered User’s failure to provide the notification described in the preceding paragraph, such notice shall be deemed to have been delivered at the time it would normally have been delivered.
Article 6 (Management of Accounts, Passwords, and User IDs)
- Registered Users shall appropriately manage and store their passwords and User IDs related to the Service at their own responsibility, and shall not allow third parties to use them, or lend, transfer, change the name of, buy, or sell them.
- The Registered User shall be responsible for any damages arising from inadequate management of passwords or User IDs, errors in use, or use by third parties.
- Corporate Registered Users may allow their officers or employees to use the Service by granting them account information.
- When a user ceases to belong to a Corporate Registered User due to retirement or other reasons, the Corporate Registered User shall take appropriate measures, such as deleting the account information granted to such user, to prevent such user from using the Service.
- Registered Users shall comply with these Terms in using the Service. Corporate Registered Users shall be responsible for ensuring that users comply with these Terms and shall be liable for any violations of these Terms by users as a breach of obligation by the contracting entity.
- Corporate Registered Users shall grant one piece of account information per user. One piece of account information may not be shared by multiple users.
- The number of account information that a Corporate Registered User may issue varies depending on the contract details. This number represents the number of account information that may be simultaneously granted (the number of users who may simultaneously use the Service). If a Corporate Registered User has issued the maximum number of account information and deletes the account information of one user, the Corporate Registered User may grant account information to another user.
- Registered Users shall strictly manage their account information under their own management responsibility to prevent unauthorized use, and shall not, under any circumstances, allow anyone other than the user to use the Service, or lend, transfer, or sell account information.
- The Company shall deem all actions taken using account information granted by the Company to Registered Users, or by Corporate Registered Users to users, as actions by the Registered User or Corporate Registered User, even if such actions were taken by a third party through theft or unauthorized use of account information, and the Corporate Registered User shall be responsible for any damages incurred by the Corporate Registered User or users as a result.
Article 7 (Fees and Payment Methods)
- The contract details for the Service (contract period, number of account information that may be issued, usage fees, Service Credits, etc.) shall be as stated on the credit card payment page or as agreed upon in documents presented according to the type of contract. In the absence of any other specific provisions, these Terms shall apply.
- Paid Users shall pay the usage fees determined by the Company for the Service by the method specified by the Company from among the following:
- Payment by credit card
- The Company entrusts the collection of payments by credit card to Stripe (hereinafter referred to as the “Payment Processor”). As a result, the user’s credit card and other payment information is not held by the Company but is managed by the Payment Processor on behalf of the Company.
- Users shall be treated as having agreed to the Payment Processor’s terms of use by completing the necessary payment procedures for their purchase.
- Payment for usage fees for the contract period is completed at the moment the credit card payment is made. Unless otherwise agreed, the contract renewal date shall be the first day of the month following the contract month.
- Other payment methods specified by the Company
- For payments other than credit card, usage fees for the contract period shall be paid by the date agreed upon in documents presented according to the type of contract. Payment shall be made by transfer to a bank account designated by the Company based on an invoice issued by the Company (transfer fees shall be borne by the user). The same shall apply upon renewal of the contract period.
- In the absence of any other specific provisions regarding the payment due date, payment shall be made by bank transfer to the designated account by the end of the month of use. Transfer fees shall be borne by the Paid User.
- Payment by credit card
- Paid Users shall be granted Service Credits according to their contract details.
- For subscription Service Credits, paid Service Credits valid for 30 days from the date of payment shall be granted in the first month of the contract. Thereafter, if the subscription is not cancelled by the contract renewal date, additional Service Credits valid until the end of that month shall be added.
- For additionally purchased Service Credits, there is no expiration date. Users may use them until they are exhausted.
- Usage fees determined by the Company may be changed. When the Company changes the usage fees, the Company shall make the revised usage fees and the effective date of the change available to users on the Service in advance. The effectiveness of any change in usage fees for individual Paid Users shall take effect upon the first renewal of the Paid User’s usage period that occurs on or after the effective date of the usage fee change.
- If a Paid User continues to use the Service after a price change takes effect, the user shall be deemed to have agreed to the changed price. If the Paid User does not agree to the price change, the Paid User may reject the price change by cancelling pursuant to the following Article before the price change takes effect.
- If a Paid User delays payment of usage fees, the user shall pay the Company late payment charges at an annual rate of 14.6%.
- If a Paid User fails to pay the usage fees by the payment deadline, the Company may suspend the use of account information and suspend the provision of the Service until payment is confirmed. If payment of usage fees is not confirmed more than one week after the payment deadline, the Company may deem the contract terminated and terminate the provision of the Service.
Article 8 (Usage Period and Registration Renewal for Paid Users)
- The usage period for Paid Users shall be the period agreed upon on the payment page or in documents. In the absence of any other specific provisions, these Terms shall apply.
- The usage period for Paid Users shall be automatically renewed for the same period as defined in the preceding paragraph at the time of expiration, unless cancellation of the Paid User registration or notification of intent to cancel is made before the expiration of such period.
- Paid Users may cancel their Paid User registration by indicating their intent to cancel in the manner specified by the Company. Unless otherwise specified, the Company shall not accept cancellation procedures from Paid Users or third parties by email, telephone, mail, or in-person visits.
- Cancellation of the Paid User registration pursuant to the preceding paragraph shall take effect upon the expiration of the usage period (provided that if the usage period exceeds one month, the cancellation shall take effect in the month in which the intent to cancel is expressed). In this case, the Paid User shall be registered as a Free User.
- Even if the effective date of cancellation falls during a Paid User’s usage period, usage fees already paid shall not be refunded.
- The amount payable due to an upgrade of the contract plan shall be the amount shown on the credit card payment page or the difference between the monthly fees of the old plan and the new plan as specified in documents.
- In the event of a downgrade of the contract plan, usage fees already paid for the old plan shall not be refunded, and the fees for the downgraded new plan shall be charged from the next contract renewal date.
- Corporate Registered Users may apply for an increase in the number of account information that may be issued by applying to the Company in the manner specified by the Company, even during the contract period. The Company’s acceptance of such application shall be deemed to have occurred when the Company increases the number of account information that may be issued.
- Corporate Registered Users shall pay the usage fees corresponding to the remaining contract period for the additional number of account information by the date specified in documents according to the type of contract. Payment shall be made by transfer to a bank account designated by the Company based on an invoice issued by the Company (transfer fees shall be borne by the user).
- In calculating usage fees, regardless of the date on which the number of account information is increased, the remaining contract period shall be counted from the first day of the month in which the increase date falls.
Article 9 (Use of User-Generated Content and Data)
- The Service provides opportunities for the Company or users themselves to upload, submit, store, and transmit content on the web for the purpose of desk research, and the related User-Generated Content and Data shall be subject to the following conditions.
- Users understand that all information, data, text, software, music, sound, photographs, graphics, videos, messages, tags, or other materials (“Content”), whether posted publicly or transmitted privately, are the sole responsibility of the individual who is the originator of such Content. This means that users are responsible for all Content that they upload, post, email, transmit, or otherwise make available through the Service. The Company does not control Content posted through the Service and does not guarantee the accuracy, completeness, or quality of such Content. Users understand that by using the Service, they may be exposed to offensive, obscene, or objectionable Content. Under no circumstances shall the Company be liable for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted, or otherwise made available through the Service.
- Users agree that they must evaluate and bear all risks associated with the use of Content, including reliance on the accuracy, completeness, or usefulness of Content. In this regard, users acknowledge that they should not rely on any Content created by or submitted to the Service.
- Users acknowledge and agree that the Company may store Content and may disclose Content if required by law.
- In order to provide a comfortable experience for users, the Company may delete User-Generated Content and Data at its discretion, such as when the User-Generated Content and Data violates these Terms or is significantly unrelated to research purposes.
- With respect to comments among User-Generated Content and Data, if such comments violate these Terms and a report is received from the person who has been subject to rights infringement, defamation, or harassment, the comments shall, in principle, be deleted without prior notice.
- The Company shall not use User-Generated Content and Data for the purpose of training artificial intelligence (AI), machine learning models, large language models, or other similar systems provided by the Company or third parties. However, for the purpose of improving the quality and functionality of the Service, such data may be processed into a non-personally identifiable form and used for internal analysis by the Company.
- When the Service uses external AI services (APIs) to process user requests, the Company applies settings (opt-out) to ensure that user data is not used for model training by the external AI service providers.
Article 10 (Prohibited Actions)
Registered Users shall not engage in any of the following actions, or actions that the Company deems to fall under any of the following, in using the Service.- Actions that violate laws and regulations or actions related to criminal activity
- Fraud or threats against the Company, other users of the Service, or other third parties
- Actions that violate public order and morals
- Actions that infringe upon the intellectual property rights, portrait rights, privacy rights, honor, or other rights or interests of the Company, other users of the Service, or other third parties
- Transmitting information to the Company or other users of the Service through the Service that falls under, or is deemed by the Company to fall under, any of the following:
- Information containing excessively violent or cruel expressions
- Information containing computer viruses or other harmful computer programs
- Information containing expressions that damage the honor or credibility of the Company, other users of the Service, or other third parties
- Information containing excessively obscene expressions
- Information containing expressions that promote discrimination
- Information containing expressions that encourage suicide or self-harm
- Information containing expressions that encourage inappropriate use of drugs
- Information containing anti-social expressions
- Information requesting the dissemination of information to third parties, such as chain mail
- Information containing expressions that cause discomfort to others
- Actions that place an excessive load on the network or systems of the Service
- Reverse engineering or other analysis of software or other systems provided by the Company
- Actions that may interfere with the operation of the Service
- Unauthorized access to the Company’s networks or systems
- Impersonating a third party
- Using the ID or password of another user of the Service
- Advertising, promotion, solicitation, or sales activities on the Service without the prior permission of the Company
- Collecting information of other users of the Service
- Actions that cause disadvantage, damage, or discomfort to the Company, other users of the Service, or other third parties
- Actions that conflict with the rules regarding the use of the Service posted on the Company Website
- Providing benefits to anti-social forces
- Actions aimed at meeting members of the opposite sex with whom one has no prior acquaintance
- Actions that directly or indirectly cause or facilitate any of the foregoing actions
- Attempting any of the foregoing actions
- Other actions that the Company deems inappropriate
Article 11 (Suspension of the Service)
The Company may suspend or interrupt the provision of all or part of the Service without prior notice to Registered Users in any of the following cases:- When urgent inspection or maintenance of the computer systems related to the Service is required
- When the operation of the Service becomes impossible due to computer or communication line failures, operational errors, excessive concentration of access, unauthorized access, hacking, etc.
- When the operation of the Service becomes impossible due to force majeure such as earthquakes, lightning, fire, wind and flood damage, power outages, or natural disasters
- When the Company otherwise deems suspension or interruption necessary
Article 12 (Ownership of Rights)
- All intellectual property rights related to the Company Website and the Service belong to the Company or those who have granted licenses to the Company, and the grant of a license to use the Service under these Terms does not constitute a license to use the intellectual property rights of the Company or those who have granted licenses to the Company regarding the Company Website or the Service.
- With respect to User-Generated Content and Data, all intellectual property rights, including copyrights and trademark rights, and other property rights belong to the user who posted the data or to the copyright holder if the copyright of such data belongs to a third party other than the user.
- Registered Users represent and warrant to the Company that they have the lawful right to post or otherwise transmit User-Generated Content and Data, and that such User-Generated Content and Data does not infringe upon the rights of any third party.
- Registered Users grant the Company a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works from, display, and perform User-Generated Content and Data. Registered Users also grant other Registered Users a non-exclusive license to use, reproduce, distribute, create derivative works from, display, and perform User-Generated Content and Data posted or otherwise transmitted by the Registered User through the Service.
- Registered Users agree not to exercise moral rights against the Company and those who have succeeded to or been granted rights by the Company.
Article 13 (Cancellation of Registration)
- The Company may delete or hide User-Generated Content and Data, temporarily suspend the use of the Service by such Registered User, or cancel the registration of such Registered User without prior notice or demand if the Registered User falls under any of the following:
- If the Registered User violates any provision of these Terms
- If it is discovered that any Registration Information is false
- If the Registered User becomes unable to make payments or becomes insolvent, or if a petition is filed for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation, or similar proceedings
- If the Service has not been used for one year or more
- If the Registered User fails to respond to inquiries or other communications from the Company requesting a response for 30 days or more
- If the Registered User falls under any of the items in Article 4, Paragraph 5
- If the Company otherwise determines that the continued use of the Service or registration as a Registered User is not appropriate
- If any of the events in the preceding paragraph applies, the Registered User shall automatically lose the benefit of time for all debts owed to the Company and shall immediately pay all debts to the Company.
Article 14 (Integration with External Services)
- When using integration features with external services to log in, users may be asked to grant the Company permission to access data, and users may only use such integration features after reviewing and granting such permission.
- For all use of external services, including the registration and use of User IDs for external services, users shall comply with the terms and conditions established by the operators of such external services.
- When using external services, users shall use such services at their own responsibility, and the Company shall bear no responsibility whatsoever for any damages arising from the use of such services, any disputes arising between the operators or users of such services, or any other matters related to such services.
Article 15 (Advertising and Affiliate Programs)
- The Company may display third-party advertisements on the Service.
- The Company may display appropriate services that align with users’ purposes and receive referral fees from affiliate programs.
Article 16 (Withdrawal)
- Registered Users may withdraw from the Service and cancel their registration as a Registered User by completing the procedures prescribed by the Company.
- If there are any outstanding debts owed to the Company at the time of withdrawal, the Registered User shall automatically lose the benefit of time for all debts owed to the Company and shall immediately pay all debts to the Company.
- Users acknowledge in advance that their User-Generated Content and Data may not be deleted even after completing the withdrawal procedure.
- The handling of user information after withdrawal shall be governed by Article 20.
- Even if a Registered User completes the withdrawal procedure, or if the contract based on these Terms between the Company and the Registered User is terminated, Articles 9 through 25 shall remain in effect.
Article 17 (Changes to and Termination of the Service)
- The Company may change the content of the Service or terminate its provision at the Company’s discretion.
- If the Company terminates the provision of the Service, the Company shall notify Registered Users in advance.
Article 18 (Service Level)
- The Company shall provide the Service with commercially reasonable efforts to meet the standards set forth in the attached “Service Level Agreement.”
- The Company does not guarantee that the Service will operate continuously at all times, and downtime may occur due to unavoidable circumstances. Even if continuous operation of the Service is not possible, the Company shall not be liable for damages or any other responsibility.
- The service levels described in the attached “Service Level Agreement” represent the Company’s best-effort targets for the Service unless otherwise specified, and the Company shall not be liable for damages or any other responsibility even if the service levels are not met.
Article 19 (Disclaimer of Warranties and Limitation of Liability)
- The Company makes no warranties, express or implied, that the Service is suitable for the specific purposes of Registered Users, that it has the expected functions, commercial value, usefulness, completeness, truthfulness, accuracy, or legality of information, that the use of the Service by Registered Users complies with applicable laws or internal rules of industry organizations, that it can be used continuously, or that no defects will occur.
- The Company shall not be liable for damages suffered by Registered Users in connection with the Service in excess of the amount of consideration paid by the Registered User to the Company during the past one month or the period specified in the contract documents, and shall not be liable for incidental, indirect, special, future, or lost profit damages.
- Any transactions, communications, or disputes between Registered Users and other Registered Users or third parties in connection with the Service or the Company Website shall be resolved by the Registered User at their own responsibility.
- Users acknowledge in advance that they may be unable to use all or part of the Service due to changes in the content or operation of external services, or due to the user’s inability to use all or part of the external services. The Company shall not be liable for any damages incurred by users in connection with external services.
- The Company shall bear no responsibility for any losses caused by force majeure, including but not limited to natural disasters, line congestion, line failures, and server outages.
Article 20 (Confidentiality)
Registered Users shall treat as confidential any non-public information disclosed by the Company to Registered Users in connection with the Service that the Company requests be treated as confidential, unless prior written consent is obtained from the Company.Article 21 (Handling of User Information)
- The handling of user information of Registered Users by the Company shall be governed by the Company’s separate Privacy Policy, and Registered Users agree to the Company’s handling of Registered User information in accordance with this Privacy Policy.
- The Company may use and publish information, data, etc. provided by Registered Users to the Company as statistical information in a form that does not identify individuals, at the Company’s discretion, and Registered Users shall not object to this.
Article 22 (Changes to These Terms)
The Company may change these Terms when the Company deems it necessary. When changing these Terms, the Company shall publicize the effective date and content of the revised Terms by posting on the Company Website or other appropriate means, or notify Registered Users. However, for changes that require the consent of Registered Users under applicable laws, the Company shall obtain the consent of Registered Users by the method prescribed by the Company.Article 23 (Contact / Notices)
- Inquiries regarding the Service and other communications or notices from Registered Users to the Company, as well as notices regarding changes to these Terms and other communications or notices from the Company to Registered Users, shall be made in the manner specified by the Company.
- If the Company makes a communication or notice to the email address or other contact information included in the Registration Information, the Registered User shall be deemed to have received such communication or notice.
Article 24 (Outsourcing)
The Company may outsource all or part of the operations related to the provision of the Service to a third party without the consent of the contracting entity. However, in such cases, the Company shall impose on the outsource contractor the same obligations that the Company bears to the contracting entity under this contract and shall bear all responsibility for the contractor’s actions.Article 25 (Assignment of Contractual Status)
- Registered Users may not assign, transfer, pledge, or otherwise dispose of their contractual status or rights or obligations under these Terms to any third party without the prior written consent of the Company.
- In the event that the Company transfers the business related to the Service to another company, the Company may transfer the contractual status, rights and obligations under these Terms, Registration Information, and other customer information of Registered Users to the transferee of such business transfer, and Registered Users hereby consent in advance to such transfer. The business transfer referred to in this paragraph includes not only ordinary business transfers but also company splits and all other cases where business is transferred.
Article 26 (Severability)
Even if any provision or part of these Terms is deemed invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions and the remaining parts of the provision deemed invalid or unenforceable shall continue to be fully effective.Article 27 (Governing Law and Jurisdiction)
- The governing law for these Terms and the Service Agreement shall be the laws of Japan.
- Any and all disputes arising out of or related to these Terms or the Service Agreement shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
Revision History
- Established on October 24, 2023
- Revised on May 30, 2024 (Changed the establishing entity to Deskrex, Inc.)
- Revised on February 10, 2026 (Added provisions regarding AI training data usage)